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Portlock Technical Support

Portlock provides multiple levels of technical support.

Level One: Portlock Support Forums

The Portlock Support Forums serve as a knowledge base which provides a wealth of information for customers to find answers to questions they may have regarding Portlock Storage Manager and Portlock SMART Suite. Customers may post questions and Portlock Technicians and Portlock's experienced customers will promptly provide answers to those questions.

Level Two: Technical Support via Email

While Technical Support via Email is also free, support is limited to existing customers and selective pre-sales evaluation questions. Questions from expired customers will not be answered until the customer has renewed their software license(s).

Level Three: Tech Support Incidents via Telephone

Tech Support Incidents via Telephone are free for one year from the date of purchase. Otherwise, customers may purchase a Tech Support Incident by calling us at (406) 723-5200. If customers do not want to purchase a Tech Support Incident, they will be directed to the Portlock Support Forums.

Level Four: Consultant Services

Consultant Services involve a Portlock Technician walking a customer through an entire imaging process. Consultant Services may be purchased by calling us at (406) 723-5200. Customers may have a Portlock Technician login to their server using RConJ or RealVNC. Consultant Services cannot be used as Technical Support Incidents and vice-versa. If an error is encountered during the process, it will be resolved by the Portlock technician.

Before Contacting Portlock Support:

1. Ensure that you are using the latest version.

2. Create a logfile reproducing your problem. Add the command line option "-logfile=filename".
3. Compile a list of your storage and network devices, device drivers, OS version and Service Packs.